FAQ`s
Firstly, determine if the date that you want to book is still available. Complete the Photo Booth Booking Form and Submit.
Once we receive the Booking Form, we will contact you to understand your needs and requests then we will send you an invoice with payment details information.
Pay the $150 deposit. Your payment options include direct deposit, by credit card, via PayPal, cheque or cash.
Once all the above are done, we will send you a confirmation of your booking via email and a receipt for your payment.
Cancel within 14 days after you have paid the deposit = 100% refund of your deposit
Cancel after 14 days after confirmation but 60 days before your event = 50% refund of your deposit
However, if we are able to secure another booking in place of your booking - we will refund your deposit 100%
Cancel less than 30 days before your event = you forfeit your deposit
Delivery/set-up and pick-up/break down is inclusive in the package prices if your venue is within 25km radius of the Burnaby, BC. Travel surcharge will apply for venues outside of the 25km radius from Burnaby, BC.
Please contact us to determine the travel surcharge for your event.
We commit to arriving at the venue as early as possible to ensure that everything is set-up before your guests arrive. We are very flexible with set-up time and we will work with you and your venue to achieve this. It takes us approximately 1 hour to fully set-up the photo booth.
We break down and remove the photo booth when convenient to you and the venue. This process takes us between 45-60 minutes.
Always happy to discuss if you have specific requirements.
Yes, there will be a Photo Booth Host/ Operator (who will operate the photo booth and assist you and your guests). Plus we always have a Technical Support Person on call to sort out any technical issues that might happen during the event. We break down and remove the photo booth when convenient to you and the venue. This process takes us between 45-60 minutes.
Always happy to discuss if you have specific requirements.
A 90-degree corner space is ideal however we are flexible and can work with different spaces however this may impact the overall impact of service delivery.
10' x 15' x 10' flat, level, dry floor space (no grass, gravel, dirt etc.)
At least 4-8' of table space for props. One 4 or 6ft table for props. If there will be no table onsite you MUST let us know before your event
Set-up takes approximately an hour and break down around 45 minutes. This time is outside of your hire time.
Yes it is possible and we have now waived the early set-up fee. Please contact us to discuss your specific requirements.
The default photo sizes are all 4 x 6 inches. However, our printers have capabilities to print 2 x 6 inches photos if this is what you prefer. We can also accommodate other size photos (may incur additional cost).
You can choose one of our backgrounds for free, you can bring your own or you can choose the green screen for additional $75.
We can customize your backgrounds and we can add a logo, texts or messages on your template. Or you can supply us your own images to be used as backgrounds.
We can personalize the text, messages and strip layouts. We can also add logo or icons on the image.
Our both machine use physical or virtual backgrounds.
There is no limit as to the number of photos that can be takes during the event. We will take as many photos as we can (we will print one photo for each person in the photo if requested. Otherwise we will print one photo per group) for the whole duration of the hire.
It is possible to set-up the photo booths outdoors. However, the location must be sheltered from the wind and if possible covered. The weather is a very big factor for outdoor set-up. If it rains, the photo booth will not be operational at all.
Our photo booths can fit quite a lot of people. The current record we have is 22 people - (and a dog).
You can pay using a credit card.
Yes, we have a current Public Liability Insurance.
Yes, you can provide your own props. However, please do not hold our staff responsible for looking after your props.
Yes, all our photo booths can be set-up upstairs only if there is elevator available.
It is not compulsory for you to provide meals to our staff. However if your event runs for 3 hours or more (which means that our staff are at the venue for at least 5 hours including the set-up and break down time, we will truly appreciate it if our staff are provided meals.